Customer Service Representative - Respiratory / Home Care

Career Details

Full-Time Remote Posted on 4/23/2026

At Respire, our Customer Service Representatives play a vital role in ensuring patients receive timely and accurate resupply of their medical equipment and supplies. This position is ideal for someone who is detail-oriented, customer-focused, and comfortable handling high-volume communication while navigating insurance and medical documentation requirements.

Key Responsibilities

• Handle inbound and outbound calls, emails, and communications related to medical supply resupply orders
• Manage and follow up on assigned resupply orders, ensuring completion within the calendar month
• Educate patients on available resupply products and eligibility requirements
• Accurately enter and process resupply orders in company systems
• Verify prescriptions, documentation, and patient records prior to order fulfillment
• Identify missing documentation and request patients contact healthcare providers as needed
• Obtain supervisor approval when required medical supplies are involved
• Verify and update patient insurance information
• Explain patient financial responsibility, including co-pays, deductibles, and self-pay requirements
• Collect outstanding balances and process payments when applicable
• Provide professional, empathetic, and compliant customer service at all times

Required Qualifications

• High school diploma or equivalent
• Prior data entry experience
• Strong typing and 10-key skills
• Excellent phone etiquette and customer service skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Ability to work independently and collaboratively as part of a team

Work Environment

• Office-based and/or remote setting
• Uses standard office equipment such as computers, phones, and printers
• Largely sedentary role with occasional standing, walking, and reaching

Why Join Respire

• Stable, full-time schedule with work-life balance
• Opportunity to make a meaningful impact on patient care
• Supportive team environment
• Training and growth opportunities within the organization

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote