Career Details
Full-Time Remote Posted on 4/23/2026
At Respire, our Customer Service Representatives play a vital role in ensuring patients receive timely and accurate resupply of their medical equipment and supplies. This position is ideal for someone who is detail-oriented, customer-focused, and comfortable handling high-volume communication while navigating insurance and medical documentation requirements.
Key Responsibilities
- Handle inbound and outbound calls, emails, and communications related to medical supply resupply orders
- Manage and follow up on assigned resupply orders, ensuring completion within the calendar month
- Educate patients on available resupply products and eligibility requirements
- Accurately enter and process resupply orders in company systems
- Verify prescriptions, documentation, and patient records prior to order fulfillment
- Identify missing documentation and request patients contact healthcare providers as needed
- Obtain supervisor approval when required medical supplies are involved
- Verify and update patient insurance information
- Explain patient financial responsibility, including co-pays, deductibles, and self-pay requirements
- Collect outstanding balances and process payments when applicable
- Provide professional, empathetic, and compliant customer service at all times
- High school diploma or equivalent
- Prior data entry experience
- Strong typing and 10-key skills
- Excellent phone etiquette and customer service skills
- High attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Ability to work independently and collaboratively as part of a team
- Office-based and/or remote setting
- Uses standard office equipment such as computers, phones, and printers
- Largely sedentary role with occasional standing, walking, and reaching
- Stable, full-time schedule with work-life balance
- Opportunity to make a meaningful impact on patient care
- Supportive team environment
- Training and growth opportunities within the organization
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote